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True Angels at Alexandra House

Thanks to care home's 'true angels'                         

Feature Eastwood Advertiser                             March 2013

Relatives of ex-residents praise Alexandra House

 

 

 

Grateful relatives of two former residents of a care home in Eastwood have given rich praise to staff, describing them as 'true angels'.

Ann Parkin and Ann Birkin say they can not speak highly enough of the team at Alexandra House Nursing Home on Wroughton Court.

Ms Parkins late mum, Alma Oscroft was at the home for two years and Mrs Birkins late husband Tony for three weeks and they both said the quality of care was 'second to none'.

The ladies said the staff could not do enough to make their late loved ones' lives happier and more comfortable 'It’s the carers and the nursing staff there, they are fantastic' said Ms Parkin.

'You can tell that they actually genuinely do care for the residents'.

They take the time to get to know them and sit down and talk to them'.

'When there were times my mum couldn’t sleep at night, Megan, the night nurse, would go and make her a hot during and then sit and talk to her, she was a true angel'

The 63 year old said her mother died with 'dignity', thanks to the quality of care.

'Often when I visited the staff would say to me 'just pop out for a minute while I freshen her up to make her more comfortable', said Ms Parkin. 'They were just so good like that.

 'She died with grace and dignity and peace round her'

Mrs Birkins husband Tony, had cancer and moved to Alexandra House for respite care after a fall at home left him unable to walk. 'They were just fantastic' said Mrs Birkin. 'They were always there for him, constantly looking after him. All the staff were marvellous'.

 

'He only had three weeks in there but he loved it. He was so happy, never once did he ask to come home'.

The ladies said that staff went 'the extra mile', organising a raffle and afternoon tea each Mother’s Day, making Easter Bonnets, handing out gifts at Christmas and organising summer fetes.

And when it was someone’s birthday, the cook would always bake them a cake, they said.

Mrs Birkin said: 'When you're at home and you can’t cope, it’s nice to know that you can get somewhere where they really do care.

 'We want people to know that if they are in the same position as us there are nice places out there. 'It was like 'home from home.'

 

 

GOOD COMPANY - Care Home Manager, Marie Duke Parker

 

HOME PRAISE Alexandra House Nursing Home in Wroughton Court is 'like home from home'

 

'You can tell that they actually genuinely do care for the residents'

Activity Coordinator Lorraine with resident.

Posted on 23 Apr 2013
A Voice & a Choice for Gold Standard Park House

Staff and visitors gathered at Park House to join in celebrating the Gold Award received earlier this year. 

It was a great learning curve for us all from the outset but we achieved to become the first nursing care home in Nottingham City to gain The Gold Standard for Care Home Accreditation.

 

Care Home Manager Jacqui Inglis explained what the gold standard entailed and what it meant for both staff and residents.

It has ensured that our residents have a voice and a choice and the benefits of advanced planning. We have reduced hospital admissions and offer excellence in symptom control.

 

GSFC has meant that communications with all other disciplines has occurred & all the team feel more confident, discuss the needs of residents & GSFC is at the centre of care for us.

We have a proactive approach,improved knowledge and are able to observe the signs quicker & react accordingly so that people can be as comfortable as possible during their final hours.

 

 

Key team members pictured left; Michelle Whiley, Care Home Manager -Jacqui Inglis & Kate Fox

It is a team and family approach including us all - kitchen staff, laundry staff, care staff, nursing etc

 

'Everyday wishes count' & residents are able to have an everyday wish list with things we can facilitate for them. We can .

 

'Park House is the Best Place for Care in the region, its as good as you will get anywhere' said Mark Wilson

One on One Care is often needed and delivered with understanding by Park House Staff

.

 

 

Mark Wilson (End of Life Care Facilitor - right) detailed what he had seen during the process of achieving the accreditation;

So much work has gone into achieving the Gold Standard by all the staff at every level. The nursing staff took it on board and committed from the outset and the non-qualified staff ensured that it was implemented as part of daily practice. Staff have always shown an interest and a desire to improve and the careful planning implemented means the best quality of care is offered.

Park House is where the residents choose to be as their last place of stay which is a great accolade.

 
 

You only have to read the cards of thanks from relatives, where their loved ones have spent their last days with us, to understand that they receive the ultimate care and consideration right up to the end.

 

'To each and everyone of the lovely staff at Park House, thank you for looking after our Mum Lorna, for the short time she was with you'

 

 

Pictured Left - Kate Fox and Michelle Whiley go to London for the Gold Standard Presentation.

 

Sue Clifford - Eastgate Operations Manager thanked everyone on behalf of James Day & Eastgate Care.

 

 

 

 

 

 

 

 

Posted on 26 Mar 2013
Canal Vue comes into View this Easter in Ilkeston

Progress is advancing rapidly on the development of the 66 bed Care Home at Ilkeston, despite the inclement weather conditions this winter.The foundations are complete and the main construction commences at Easter Time, with completion scheduled for Winter 2013.

On the site of the old Bridge Inn pub there will be a new purpose built Eastgate Care Home, - Canal Vue - with modern facilities and large en-suite rooms at this waterside location,

providing a much needed Care facility in this area and providing jobs for at least 50 people.

 
   Eastgate is once again working with Wynbrook Design and Build, who successfully completed the construction of the Belle Vue Dementia Care Home, (at Mapperley) for Eastgate, last year. This will take the number of Care Homes in the group to 5, utilising over 20 years of experience caring for individuals within the East Midlands.

Posted on 18 Mar 2013
Award Ceremony for Park House 'Stars'

Gold Standard For Care Homes Accreditation

 

Our pioneers and team leaders, Kate Fox and Michelle Whiley, (pictured right) recently headed to the London Ceremony to gain the Gold Standard Award.

 

Justly deserved following 18 months of managing the Gold Standard Project at Park House Care Home, they joined an elite group to gain this accreditation.

 

To be accredited, the home had to show that it met the criteria in 20 different areas, ranging from leadership and support to dignity and respect, as well as submit a portfolio of evidence.

This accreditation process is endorsed by all major care homes’ organisations and supported by Age UK.  It is also now recognized as excellent by the Skills Academy for Social Care.

 

Congratulations go to all the team (Pictured below)  who pride themselves on the excellent care provided to residents.

 

- They provide the right care, at the right time in the right place  -

 
 

 

 

As one of the first Nursing Care Homes in Nottingham to receive this, Park House home gained their accreditation, as part of the Gold Standards Framework (GSF) in Care Homes Quality Hallmark Awards.

 

 

 

Posted on 11 Mar 2013
Creativity in Care Gets us in Caring News

 

Our artistic endeavours have been acknowledged and featured in the National Press as part of Nottinghamshire County Council Pilot project. We are fortunate in Nottinghamshire that our Council recognise the benefits that Art has to offer in Supporting the Health & Social Care of Older People.

'Art and creativity has an extremely important part to play as older people's services respond to increasing pressure to find alternative ways to manage dementia'

 

We had a great response at our Alexandra Care Home as artist in residence Becky (pictured below) engaged our residents with her special artistic skills;

 

Posted on 04 Mar 2013
Full House in February at Belle Vue Lodge

 

 

 Staff at the Belle Vue Lodge Care Home celebrate their success on welcoming their 55th resident to be cared for.

Occupancy has been running high over the last few months at the Belle Vue, with the 55th resident joining our home last week making it a Full House by Friday.

 Pictured right Assitstan Manager Clare Mc Nuff & Manager Lisa Crewe, join in the cheers.

 

Well done to all the team for their regular hard work & commitment to making a pleasant environment for residents to live in.

 

 

 

 

 

Posted on 27 Feb 2013
Activities Galore at Melbourne House!
 

Pauline & the Pancakes & other popular activities;

 

 

 Assistant Manager Pauline Zadwirny entertains the residents at Melbourne House on Pancake day. She seems to be in her element with the batter & bowl and the residents always love a cooking activity, as well as enjoying the outcome.

Resident Patricia Wilkinson relishes the day and is enjoying her second pancake day at Melbourne House, having lived with us for over a year now.

There's always lots of activities scheduled at Melbourne House.

Pictured above; Lord Mayor Leon calls in to the AspleyTea dance, creating a little more razzamataz

 
 

 

T - dancing, Tea lights & Speciality Dining have recently been enjoyed by our residents.

They do  have quite a social life, if they want!

 

 Pictured below Madeline helps Charise with the T lights for a ceremony as Irene looks on.

 

 

Posted on 18 Feb 2013
No Nonsense as Eastgate-care gains Plob Listed Status

 

Join the 'cutting edge' with us & Plob http://plob.co.uk/

   

'Plob is called the No Nonsense Homepage as there are no adverts, no popups, nothing irritating like that at all.

 

It doesn't track you, or ever ask you if you have 5 minutes to fill in a survey!

 

It just takes you where you want to go, with one click'

 

Accessible links & searches range from News to Nottingham, Entertainment to Eastgate, everything is covered. We have joined lots of other Nottinghamshire services & companies and we are easily found by inputing Eastgate or Nottingham Nursing home.

 

 

Posted on 15 Feb 2013
Gold Standard Achievment at Park House

Great results obtained as Park House is awarded the Gold Standard for Care Homes.(GSFCH).......

Congratulations go to Kate Fox who initiated and lead this project and Care Home Manager Jacqui Inglis & all the team at Park House. What a great start for 2013.

 

   

Pictured left determined team leader Kate Fox who has pursued the Gold Standard all the way to completion of this Quality Hallmark Award.

It has taken foresight and commitment to go forward with this, documenting, communicating and monitoring change have been key and Kate has taken this on board from start to its accreditation today.

The GSFCH is a step towards better care for those nearing the end of life, it is about recognising the needs of residents and having procedures in place to effect good care.

 

 

This programme covers a whole range of Care aspects and is so thorough that no element of care is neglected Staff undergo training for competency based assessment and managers are able to develop training needs from this.

Communication and Continuity are intrinsic within the GSFCH so that any necessary changes in care are made visible to all involved;  Carer, Manager, GP, relative, resident.

Eastgate Care recognised the investment needed to go forward with the gold standard, develop further skills and strategies in its areas of expertise and are fortunate to have the right people leading and within the team at Park House to implement this.  Eastgate had the benefit of an experienced End of Life Facilitator from the local health authority, to offer support throughout the process.

 

 Care Home Manager - Jacqui Inglis, fully supportive of the Gold Standard throughout the project and as part of the Park House daily procedures.

 

 

   

"I know the time and effort that the staff at Park House have put into gaining this accreditation, in particular Kate Fox and Michele Whiley, two of our registered nurses. We are very proud of the home and the excellent care they provide for people coming to the end of their life"

 

 - Operations Manager Sue Clifford

   

Posted on 17 Jan 2013
The Right Crewe at the Belle Vue

Belle Vue Lodge Care Home Mapperley  has had a fantastic result from their recent CQC inspection, meeting all the criteria examined.

 

 

 

A whole range of checks take place, ranging from  the safety and wellbeing of the residents

 to the staff we employ.  

This is a very rigorous procedure which occurs during the busy working day of a Care Home.

 

Care Home Manager - Lisa Crewe

 

 

We congratulate all the staff involved - and it is literally all the staff -

for their superb efforts in achieving a good evaluation,

-showing that we have the Right Crewe at work-

 

 

Assistant Manager - Clare McNuff

 

 

 

 

Posted on 07 Jan 2013

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